About.

I started in customer support, learning what people actually needed, and moved from there into building the products themselves.

Along the way: Yahoo! through the years when its community products were some of the largest on the internet, a stretch of consulting, two companies where I was on the founding side of things, one of which I ran. Most recently GigXR, building clinical simulation used in teaching hospitals.

I studied psychology at Oregon, with minors in anthropology and business. That combination has turned out to matter more than anything technical I've learned since. Product work is mostly about why people do what they do, and most of the ways we try to find that out — surveys, interviews, asking people what they want — are the least reliable methods available. Watching is better. Anthropology teaches you that early, and forces you to think outside your own worldview.

I spent a summer in an intensive Arabic program at the American University in Cairo. It had nothing to do with any of this, and it's still the clearest lesson I've had in how much you miss when you assume your own frame of reference is the neutral one. In 2024 I co-authored a chapter on collaborative team learning in XR for medical education and training, published by Springer.

I live in Los Angeles. I like taking things apart, roller skating, geeking out to obscure video content, and the particular satisfaction of fixing something other people had written off.